Returns & Refunds

We want you to love your EcoVibe purchase. If you are not entirely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange. Items must be unused, in their original condition, and in their original packaging.

1. Email us at hello@ecovibe.store with your order number and the item(s) you wish to return.
2. We will reply with a return authorisation and the return shipping address within 1 business day.
3. Pack the item securely in its original packaging, including any accessories or free gifts.
4. Send the parcel back using a tracked service and keep your proof of postage until your refund is confirmed.

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5-7 business days to your original payment method. Depending on your bank or card issuer, it may take a few additional days for the funds to appear on your statement.

Original shipping charges are non-refundable unless the return is due to a fault or an error on our part.

If you would like a different size, colour, or product, the fastest way is to return your original item for a refund and place a new order. If you need help choosing a replacement, our team is happy to assist at hello@ecovibe.store.

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with a photo of the issue. We will arrange a free replacement or full refund, including any shipping costs, as quickly as possible.

For hygiene and safety reasons, certain items cannot be returned once opened, such as personal care products and food items, unless they are faulty. Gift cards are also non-returnable. Any non-returnable items will be clearly noted on the product page.

If your return is the result of our error or a faulty product, we cover the return shipping cost. For change-of-mind returns, the cost of return postage is the responsibility of the customer.