Privacy Policy

EcoVibe ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or make a purchase, in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act.

We may collect and process the following categories of personal data:

• Identity and contact details, such as your name, email address, and phone number.
• Billing and shipping addresses.
• Order history and transaction details.
• Payment information, which is processed securely by our payment provider and never stored in full on our servers.
• Technical data, such as your IP address, browser type, and device information.
• Usage data about how you interact with our website.

We use your personal data to:

• Process and deliver your orders and manage payments.
• Communicate with you about your orders and provide customer support.
• Create and manage your account.
• Send marketing communications where you have given consent.
• Improve our website, products, and services.
• Comply with our legal and regulatory obligations.

We process your data on the basis of contractual necessity (to fulfil your orders), your consent (for marketing communications and non-essential cookies), our legitimate interests (to improve and secure our services), and legal obligations (such as tax and accounting requirements).

We do not sell your personal data. We share it only with trusted third parties who help us operate our business, such as payment processors, shipping couriers, and hosting providers. These parties are contractually required to protect your data and use it only for the purposes we specify.

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Order records are typically retained for the period required by tax law.

Under the GDPR you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data (the "right to be forgotten").
• Object to or restrict our processing of your data.
• Request data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at privacy@ecovibe.store. You also have the right to lodge a complaint with your local data protection authority.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS).

If you have any questions about this Privacy Policy or how we handle your data, please contact us at privacy@ecovibe.store.